MTM Transit is honored to announce that we have been awarded a new contract with a longstanding client, the Capital Metropolitan Transportation Authority (CapMetro) in Austin, Texas. This new contract, which begins January 1, 2025, will see MTM Transit continue to operate the CapMetro paratransit service and the CapMetro Pickup on-demand microtransit program. This contract represents one of MTM Transit’s largest programs, with a total contract value of $736 million over the next ten years.
Since 2014, MTM Transit has proudly provided safe, timely, and reliable transportation services to Austin passengers through the CapMetro Access paratransit program, as well as the Pickup program since 2019. Our team of more than 480 local leaders, vehicle operators, dispatchers, maintenance staff, and other support personnel who are dedicated to our Austin operations continually reflect MTM Transit’s dedication to passenger-focused operations.
“We are incredibly proud of the excellent service our local team has provided to CapMetro and its passengers over the past decade,” said MTM Transit’s President and CEO Alaina Macia. “This new contract is a testament to our team’s dedication and hard work. We look forward to continuing our partnership with CapMetro, treating passengers as our top priority, and working together to improve operations and customer satisfaction.”
Since 2014, MTM Transit has consistently introduced innovative solutions to enhance service quality and efficiency. From implementing new technology and security systems to installing a 6,000-gallon fuel delivery system on-site, we have continually sought ways to improve our Austin operations. MTM Transit’s partnership with CapMetro has also seen the company expand our fleet and services. Starting with 45 minivans for the North Base, our local operations have since grown to a fleet of 255 vehicles for the North and South Base. Additionally, MTM Transit and CapMetro recently celebrated the one millionth Pickup passenger, representing an important milestone in the program’s success.
MTM Transit’s role in the Austin community extends beyond just transportation services. During the COVID-19 pandemic, we partnered with CapMetro to deliver over one million meals to Austin residents in need. The team’s commitment to community support was further demonstrated during the February 2021 ice storm, where MTM Transit provided essential services, including water delivery and emergency transportation.
MTM Transit’s efforts to enhance community connectivity included the Mobile Hot Spot Program, which brought internet access to underserved areas during the pandemic. Additionally, our contributions to local food delivery programs and support for community initiatives have solidified the company’s role as a trusted and valued partner in the Austin area.
“As we embark on this new contract term, MTM Transit is committed to maintaining high standards of quality, safety, and accessibility in Austin,” said Chief Operating Officer Brian Balogh. “We will continue to work closely with CapMetro, adapting to changing needs and preferences, and implementing new technologies and training programs to enhance customer service and operational efficiency. By maintaining our high standards of excellence and professionalism, we aim to deliver reliable and safe service that meets the needs and exceeds the expectations of CapMetro and its passengers.”
