Solutions

Optimizing Core Operations

Enhancing transit performance through expert operations management, rigorous quality oversight, and technology-driven efficiencies that improve reliability and control costs.

Bus driver wearing a safety vest

Enhancing Rider Access and Independence

Expanding community access and empowering riders with the skills, confidence, and resources needed for independent travel through expert eligibility assessments, travel training, and ongoing system support.

Passenger in a wheelchair waiting at the bus stop, looking at her phone

Equipping agencies with flexible, technology-powered solutions and adaptable strategies to meet evolving demands, drive growth, and build resilient transit systems.

City at night with colorful road lights

Optimizing Core Operations

Is your transit agency ready to deliver reliable, cost-effective service system-wide? MTM Transit combines operational expertise, performance monitoring, and smart technology to strengthen service reliability, optimize resources, and maximize overall system performance.

Paratransit, Fixed Route & Shuttle Services

Do more with less: that’s the challenge faced by transit agencies as budgets tighten for fixed route operations and ADA paratransit service. With solutions that balance innovation, best practices, and quality, MTM Transit offers customized paratransit, fixed route, and shuttle services to meet your unique challenges.

Student & Special Needs Transportation

For public and private schools, day treatment plans, partial hospitalization programs, and other programs serving children with special needs, MTM Transit offers specialized student transportation solutions that make quality and safety a priority. The parents and schools of the students we transport appreciate our deep commitment to ensuring each pupil arrives safely at their destination.

Microtransit

Microtransit programs are designed to improve efficiencies, enhance rider satisfaction, and expand mobility options in underserved areas. MTM Transit delivers customized microtransit programs that provide a unified and comprehensive mobility solution. Leveraging our range of microtransit software solution partnerships, we help agencies identify the best software to meet specific goals and identify zones to maximize passenger reach and ridership potential.

Non-Emergency Medical Transportation (NEMT)

Non-emergency medical transportation (NEMT) helps individuals access healthcare by providing safe, reliable transportation to and from medical appointments when they have no other means of travel. Our affiliate MTM Health is the nation’s leading NEMT broker, leveraging proprietary technology, partnerships with transportation providers, and advanced scheduling practices to remove barriers to care.

Enhancing Rider Access and Independence

Transit agencies nationwide want to empower residents in their community to travel confidently and independently. MTM Transit offers industry-leading ADA eligibility assessments, travel training, and quality assurance programs that help seniors, people with disabilities, and other transportation-vulnerable populations access jobs, healthcare, education, and more.

ADA Assessments & Certifications

MTM Transit helps agencies administer fair, compliant, and efficient ADA paratransit eligibility programs through comprehensive assessment and certification services. Our experienced teams conduct application reviews, interviews, functional assessments, and eligibility determinations to ensure riders are matched with the transportation services that best meet their needs. By combining mobility management expertise with innovative technology, we help agencies improve program integrity, enhance the customer experience, and support greater mobility and independence for passengers with disabilities.

Quality Assurance

As transit agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (QA) contractor is imperative to accurately track performance metrics, analyze data and develop reporting packages, and achieve continual quality improvement. As your impartial contractor, MTM Transit acts as transit agencies’ eyes and ears to hold vendors accountable and improve performance.

Travel Training

For passengers who are capable of utilizing fixed route bus or rail systems but may require some assistance before doing so, MTM Transit’s travel trainers provide comprehensive instruction in real-life transit scenarios to familiarize the passenger with local transportation options. Our expert travel trainers are your partners in removing community barriers by helping passengers travel independently, safely, and confidently.

Scalable Solutions for Future-Ready Transit

From integrated technology-enabled rider tools to multi-service transit partnerships and data-driven planning, MTM Transit delivers flexible, scalable solutions that help agencies expand access, increase efficiency, and prepare for the future of mobility.

Mobility Direct

Recognizing that a fully in-person model may not be the best approach for all agencies, MTM Transit took our comprehensive assessment process and developed a state-of-the-art technology solution that automates the eligibility certification process. Through this platform, MTM Transit offers varying levels of support to help your agency achieve impartial ADA eligibility determinations and compliance–with or without the cost of an in-person team. Dependent on your needs, the platform also offers varying levels of conditional and unconditional certification.

Paratransit Brokerage

Challenging times motivate us to look at non-traditional solutions, and MTM Transit has a model to help you combat the struggles of depressed paratransit demand. Through the paratransit brokerage model—which leverages non-dedicated fleets to accommodate paratransit trips—your agency can utilize existing transportation networks to reap extensive benefits.

Transit Technology Solutions

Through our affiliate company Reveal, MTM Transit offers a suite of intuitive transit technology solutions tailored to each transit system’s workflows and needs to deliver the most efficient operation possible. The easy-to-use Reveal platform manages every aspect of a transit system, reducing costs, increasing productivity, and improving passenger satisfaction with solutions that make transit simple.