MTM Transit’s Mobility Direct technology is already known for its ability to digitize and streamline the Americans with Disabilities Act (ADA) eligibility process, replacing manual paperwork with a secure online platform. Applicants can easily submit applications, upload documents, and track the status of their eligibility determination, while transit agencies benefit from tools that enhance efficiency and compliance. As we continue to set new standards for the ADA eligibility process, we are excited to announce two new features that take the platform to the next level: applicant notifications and the Mobility Direct Applicant Portal. These features build on Mobility Direct’s foundation to make the platform even more user-friendly and effective.
Applicant Notifications
Keeping applicants informed has never been easier. With the new applicant notifications feature, applicants can opt to receive real-time updates via text or email about key milestones in their eligibility process. Notifications include:
- Status updates on their eligibility determination
- Reminders 30 days prior to their eligibility expiration
- Appointment reminders 24 hours in advance
Applicants can customize their notification preferences, choosing text, email, both, or opting out entirely. This enhancement not only increases transparency—it also brings measurable benefits to transit agencies, including:
- Reduced inbound calls asking about application status or appointment details
- Fewer missed appointments thanks to timely reminders
- Improved compliance with fewer instances of avoidable eligibility expiration
In the future, we plan to expand this feature with additional capabilities, such as multilingual notifications and adjustable notification timing.
Mobility Direct Applicant Portal
The newly launched Mobility Direct Applicant Portal provides applicants with 24/7 access to their profile, documents, and appointment details. This feature empowers passengers with greater transparency and control over their information. Key benefits include:
- Reduced inbound calls by providing self-service access to application status and appointments
- Enhanced data accuracy as applicants can view and verify their details.
- Improved appointment attendance with easy access to appointment information
This feature is automatically available to all users of Mobility Direct. In the near future, we plan to introduce additional functionality, including the ability for riders to:
- Schedule or reschedule appointments
- Update their profile information
- Notify transit agencies of changes, such as new documents or updated contact details
Mobility Direct: Revolutionizing ADA Eligibility
These enhancements underscore MTM Transit’s commitment to making Mobility Direct the premier platform for ADA eligibility. Applicant notifications and the Mobility Direct Applicant Portal are just the beginning—MTM Transit continues to innovate with features that enhance transparency, reduce administrative burdens, and improve the experience for everyone involved in the ADA eligibility process.
If your transit agency uses Mobility Direct, we encourage you to explore these new features and work with your MTM Transit account management team to fully activate their potential. If your agency doesn’t yet use the platform, we encourage to learn more about Mobility Direct’s features and benefits!
