Alaina Macia, President & CEO

As the President and CEO of MTM, Alaina is a leader in the healthcare and transit industries. Her vision and passion for ensuring community services are accessible without barriers—including healthcare, job access, and social services—for all persons, including those in need, is what continues to drive MTM forward. Since 2005, she has overseen MTM's growth from $30 million in annual revenue to more than $1 billion. MTM’s staff of nearly 3,000 employees provides more 20 million trips per year in 31 states. She is leading the transportation industry to be focused on a sustainable future with a reduction in climate impact. Alaina holds a master’s degree in business administration from Washington University in St. Louis’ Olin School of Business. She is actively involved in the St. Louis community. Alaina is a member of the Washington University Institute of Public Health National Council, the St. Louis Chapter of YPO (Young Presidents Council), the St. Louis Regional Business Council, and the MICDS Board of Trustees, and serves on the Foundation for Barnes-Jewish Hospital. She has been the recipient of many honors, including being named one of 2012’s Most Influential Businesswomen by the St. Louis Business Journal; she was also named to the publication’s 30 Under 30 class in 2004 and 40 Under 40 class in 2011. In 2014, she was named to Mass Transit Magazine’s 40 Under 40 List and received the Entrepreneur of the Year award in the Midwest Region’s Healthcare Services category by Ernst & Young. In 2018, she was honored to be named to the St. Louis Business Journal’s list of the area’s Technology Executives of the Year.

Brian Balogh, Chief Operating Officer, Transit

Brian leads MTM Transit’s operations to achieve contract compliance and efficient quality service. He joined MTM Transit in 2016 with more than 24 years of transportation management experience. Brian possesses significant leadership experience overseeing transit operations across the nation, including fixed route, paratransit, mobility management, and ADA assessment and travel training programs. As Chief Operating Officer, he oversees MTM Transit’s location operations nationwide to ensure the most appropriate and cost-effective delivery of transportation services. He works closely with clients to understand the local climate and issues pertaining to each of our transit programs. In his hands-on approach, each client receives personal, program-specific support. He received his education from Cleveland State University.

Michele Lucas, Chief Marketing Officer

Michele has more than 20 years of experience in sales and marketing leadership roles. As the Chief Marketing Officer, she oversees MTM's expert Marketing Department and supports our efforts in new business acquisition. Michele is also responsible for MTM’s account management and client relations functions, and supports clients in developing program manuals, member educational materials, community outreach materials, and newsletters for all stakeholder groups. She holds a master’s degree in business administration.

Kerri Mileski, Chief Human Resource Officer

With more than ten years of experience in corporate compliance, employee relations, strategic planning, and new business implementation, Kerri is MTM's human resources expert. As the Chief People Officer, she focuses on staff engagement and organizational design to streamline our overall operations. Kerri oversees MTM’s Human Resources, Training, and Employee Engagement teams to ensure ongoing corporate enhancement, as well as improved employee hiring practices, training programs, and satisfaction. Her main goal is to ensure we hire and train the most qualified staff, resulting in overall operational quality and client satisfaction. She holds a master’s degree in organizational leadership.

Jill Heneghan, Chief Financial Officer

Jill oversees all aspects of MTM’s Accounting and Finance teams, including accounts payable, accounting operations, payroll, and reporting. Her more than 12 years of experience in financial planning, auditing, and analysis help her continually ensure that MTM is a fiscally responsible company capable of meeting the needs of clients nationwide. Jill holds a master’s degree in accounting from the University of Missouri.

As Chief Legal Officer, Tom Wiese ensures MTM Transit adheres to federal, state, and local laws and regulatory requirements in all of our operating areas. He is MTM Transit’s chief advisor and representation on all legal matters, and oversees the execution of contracts with clients and vendors. He is also a valued resource and guide to our Risk Management Committee and Board of Directors. Tom has practiced law in private practice settings for multi-national managed care organizations like Centene, as well as large national hospital systems such as SSM Health. He has spent his career leading compliance, risk, and corporate governance functions; directing M&A due diligence activity; and negotiating all manner of contracts. Tom earned his Juris Doctor degree from Saint Louis University School of Law.

Rick Holbrook, Chief Technology Officer

Rick brings to MTM nearly 35 years of experience leading technology functions for organizations in the healthcare industry. In his role as MTM’s CTO, Rick leads our technology-driven business solutions, and in particular, delivers the ongoing development of our proprietary non-emergency medical transportation (NEMT) scheduling platform, Reveal. As the leader of our high performing IT team, Rick provides true vision for future technology enhancements and investments, ensuring a seamless digital experience for stakeholders. Rick holds his bachelor’s of science degree in computer science and psychology, with a bachelor’s of arts degree in business management.

Ed Overn, Regional Vice President, Transit

To help ensure our regional teams flourish through exceptional leadership and hands-on management, Ed oversees MTM Transit’s paratransit, fixed route, microtransit, travel training, quality assurance, and special needs transportation services nationwide. Working with our clients, Regional Vice Presidents, and local management teams, his ultimate goals are to increase service efficiency, ensure contractual compliance, and support ongoing growth. A nearly 40-year veteran of the transportation industry, Ed has served in a variety of roles that have helped him cultivate his vast transit knowledge and expertise. Beginning as an EMS Dispatcher and Paratransit Operator in 1984, Ed quickly advanced his career into executive-level management roles with organizations like American Medical Response, Laidlaw Transit Services, MV Transportation, and Transdev North America.

Scott Transue, Regional Vice President, Transit

With more than 22 years of public and private sector transit management experience, including paratransit, dial a ride, fixed route, travel training, eligibility assessment, call center, and capital projects, Scott offers MTM Transit clients in the West region hands-on oversight and expertise. His focus on safety, quality maintenance, and superior customer service, combined with his unique leadership experience, are of great benefit to MTM Transit as we continue our rapid growth in the West region. Scott’s invaluable experience includes leadership positions with private organizations as a Vice President and Chief Operating Officer (COO); he also worked for the San Diego Metropolitan Transit System (MTS) managing a variety of projects. His work with people with disabilities brought him into the transit industry. Prior to his roles in transit, Scott managed an Adult Day Health Center, where he provided his clients with mobility training—now officially recognized in the industry as travel training. Scott earned his Bachelor’s Degree from San Diego State University (SDSU).

Cat is a seasoned transit professional with a passion for elevating public transportation services. With a remarkable career spanning over a decade, Cat's journey began as General Manager for a start-up airport rental car center in Chicago. Her expertise in paratransit and various transit leadership roles led her to serve as Senior Director of Operations for a national transit vendor, overseeing multiple contracts across a vast region. As MTM Transit's Regional Vice President – East, Cat collaborates with stakeholders to enhance service efficiency, ensure contractual compliance, and drive ongoing growth. Her commitment to operational excellence and client satisfaction makes her an invaluable asset to MTM Transit.

Jack Hempstead, Regional Vice President, Transit

Jack is an invaluable resource to MTM Transit’s operations and clients in the Central region of the country, collaborating with all stakeholders to increase service efficiency, ensure contractual compliance, and support ongoing growth. Jack’s background in the industry includes nearly 20 years of experience in transit leadership roles with national organizations like Laidlaw, MV Transportation, and First Transit. In his previous ten-year career with MV Transportation, he was a two-time nominee for General Manager of the year due to his ongoing commitment to employee morale, operational efficiency, and safety. Jack holds a Master’s Degree in Business Administration.

With more than 30 years of experience in vehicle and facility maintenance, John is an expert technician who has overseen the maintenance of large vehicle fleets nationwide. At MTM Transit, he ensures the successful execution of maintenance operations nationwide. In partnership with our Regional Directors of Maintenance, local General Managers, and maintenance teams, John oversees activities such as preventative fleet maintenance, repairs, and bodywork. Most recently before joining MTM Transit, he served as the Executive Director for the Central Indiana Regional Transportation Authority (CIRTA), overseeing the organization’s wide variety of transportation programs. In prior roles such as Director of Maintenance for transit operators like National Express and MV Transportation, he oversaw fleet and facility management for multiple sites.

Joseph Sullivan, Regional Director of Maintenance

As Regional Director of Maintenance, Joseph oversees MTM Transit’s maintenance activities for our contracts in the West region of the United States. Joseph has more than 10 years of experience in the fleet maintenance industry, holding positions from Transit Bus Technician to Fleet Maintenance Supervisor. Joseph is an ASE-Certified Master Technician and has experience repairing and overseeing repairs on cutaways, alternative fuel vehicles, Multiplex electronic control systems, and ITS equipment. In 2015, he was awarded the American Public Works Association Professional Manager of the Year in Public Fleet for the Sacramento Chapter.

Jeff oversees all maintenance functions for MTM Transit’s operations in the eastern region. With more than 13 years of experience in fleet maintenance management, Jeff has worked for organizations such as Keolis, First Transit, and MV Transportation, where he managed diverse vehicle fleets, including coach buses and paratransit vehicles, while implementing innovative programs like microtransit for ADA customers. Jeff is known for fostering strong client relationships, developing efficient operational strategies, and investing in staff growth through comprehensive training programs. His leadership ensures safe, high quality service for MTM Transit's passengers.

With more than 21 years of experience in transit and safety, Monique brings a wealth of knowledge and expertise to her role. She is responsible for overseeing safety initiatives in the West/Mountain region, specifically for the Austin North and South locations. Monique has a strong background in managing safety for large-scale projects and analyzing accidents/incidents to identify trends and implement effective solutions. Her qualifications extend beyond safety, as she has successfully coordinated compliance efforts and fostered a positive safety culture within organizations. Monique is dedicated to enhancing safety protocols and ensuring adherence to all applicable regulations.

Matthew Weinberg, Director, Safety Administration

As our Senior Director, Safety Administration, Matthew oversees MTM Transit’s award-winning safety and training programs, which are aimed at ensuring high quality, safe transportation for passengers nationwide. He also oversees, updates, and enforces our Safety Management System, System Safety Program Plan, Emergency Preparedness Plan, and Drug and Alcohol Policies across our book of business. Matthew directs and conducts company-wide operational safety audits, and facilitates creative safety initiatives like regular safety blitzes, as well as our exclusive Master Operator and ZAP programs. Additionally, he coordinates with local management teams and our clients to ensure all locations meet our safety goals and training objectives, while maintaining compliance with local, state, and Federal regulations. Over the course of his nearly 20 year career, he has been responsible for safety and compliance at several large national transit organizations. Matthew is a Certified Safety and Health Manager (CSHM).

Nila spearheads MTM Transit’s efforts to optimize service delivery through innovative technology solutions. With more than 20 years of experience in transit operations, Nila is recognized for her unique blend of business development, technology expertise, and leadership in complex transit environments. Before joining MTM Transit, Nila held key positions at industry-leading organizations, including Mobility on Demand, Transdev, MV Transportation, and Trapeze Group. Nila’s extensive background encompasses strategic planning, technology selection and implementation, and project management. Her commitment to driving innovation and excellence in transit technology continues to position MTM Transit as a leader in the industry.

As the Director, Regional Sales at MTM Transit, Natalie Badinghaus leverages her extensive experience in project management, commercial RFPs, and strategic marketing to drive business growth. She works closely with other members of our business development team to identify and pursue new business opportunities through competitive bidding and organic growth. She also builds strong client relationships and fosters collaboration across leadership teams. Before joining MTM Transit, she served as Director of Sales Support at Coach USA, managing over 110 projects and proposals worth more than $356 million, and as Proposal Manager at First Transit, overseeing bids that secured $45 million in revenue. Natalie holds a Bachelor of Arts in journalism and public relations from Indiana University and a Lean Six Sigma Yellow Belt Certification.

Brant is an experienced professional with more 16 years of expertise in financial planning and analysis. As MTM Transit’s Director, Pricing, he leverages his extensive knowledge in pricing strategies and methodologies. With a keen eye for detail, Brant excels in analyzing pricing trends, conducting financial analysis, and implementing effective pricing strategies to optimize revenue and profitability while being a responsible steward of funds for our clients. His strong background in reporting and budgeting enables him to provide valuable insights and recommendations to drive business growth.