As we turn the page on 2025 and welcome 2026, we’re reflecting on a year of meaningful progress and unwavering dedication. At our core, we remain committed to our vision that every trip is important. This guiding principle drives us to remove community barriers nationwide by delivering reliable, innovative transit solutions that connect people to essential services like healthcare, employment, education, and daily necessities. Whether it’s through our paratransit services, fixed-route operations, mobility management, or specialized transportation for students and those with special needs, we’re proud to support transit-dependent populations across 17 states and the District of Columbia, covering millions of miles and trips each year.
2025 was a year of growth, innovation, and resilience. We expanded our footprint, enhanced our technologies, and deepened our focus on the people we serve: our clients, passengers, and dedicated team members.
To capture the spirit of the past year and our excitement for what’s ahead, we asked our leadership team to share their key takeaways from 2025 and their New Year’s resolutions for 2026. Here’s what they had to say:
Jack Hempstead, Regional Vice President
A 2025 Takeaway: What I’m Proud Of
Our team achieved operational excellence by successfully launching new transit operations in Arizona, expanding our footprint while delivering reliable, quality, and cost-effective transportation services. We put innovation into action by leveraging cutting-edge technology to improve rider experiences and boost operational efficiency. We prioritized people first, achieving exceptional engagement scores that reinforce our commitment to a positive workplace. A particularly proud moment was witnessing our team embody servant leadership—supporting one another, delighting customers, and making a real difference in the communities we serve.
MTM Transit’s 2026 New Year’s Resolution
My resolution for 2026 is transformation. Performance alone isn’t enough—we must transform as we deliver results. This means adopting an enterprise-focused approach that fosters connection, collaboration, and communication across the organization. It’s not just about leading within a matrix; it’s about engaging, innovating, and co-creating to drive meaningful change.
Scott Transue, Regional Vice President
A 2025 Takeaway: What I’m Proud Of
I am very proud of our continued growth in the West Region. By putting our current clients first and foremost, we’ve strengthened those relationships and expanded into new client partnerships, ensuring sustainable progress for everyone involved.
MTM Transit’s 2026 New Year’s Resolution
In 2026, we plan to continue putting our clients first while focusing on our 3P Framework of Policies, Procedures, and People to ensure our business processes remain successful and adaptable.
These reflections from our leaders highlight the heart of MTM Transit: a blend of achievement, empathy, and forward-thinking ambition. As we step into 2026, we’re energized to build on these successes. We’ll continue transforming challenges into opportunities, prioritizing our clients and communities, and innovating to make transit more accessible and efficient for all. Together, we’re not just moving people—we’re building communities without barriers.
Thank you for being part of our journey. Here’s to a transformative 2026!
