Paratransit, Fixed Route Transit & Microtransit Services
Paratransit
As the demand for reliable paratransit service continues to grow by as much as 10% per year in some communities, the need for innovative approaches and a commitment to quality increases as well. A vital community resource for the elderly and individuals with disabilities who are unable to navigate traditional fixed route transportation, complementary Americans with Disabilities Act (ADA) paratransit services provide public transportation flexibility, convenience, and dependability, as well as assurance that passengers can get safely from point A to point B.
MTM Transit’s sophisticated programs are diverse, and can accommodate your agency’s every need. Supported by our experienced call center operations and dispatching team, as well as industry-leading scheduling platforms, MTM Transit assures our clients and their passengers timely, quality service that is sensitive to each passenger’s needs. Our drivers receive extensive training on customer service and passenger sensitivity, preparing them to treat every passenger with dignity and respect.
The Paratransit Brokerage Model
Working with our affiliate MTM Health, one of the largest non-emergency medical transportation (NEMT) brokerage operators in the country, MTM Transit is the ideal partner for the ADA paratransit brokerage model. Our flexible and efficient approach leverages MTM’s more than 30 years of brokerage experience and deploys existing networks of transportation providers to deliver ADA-compliant paratransit services. By establishing a brokered service delivery model, transit agencies increase cost effectiveness, establish overall service efficiency and quality, and provide a flexible approach for meeting each passenger’s individual needs.
Why Broker with MTM Transit?
- Diverse provider networks
- Partnerships with transportation network companies/ on-demand providers
- Thorough driver and vehicle credentialing
- Innovative technology
- Improved safety
- Opportunities for maximizing ridership
- In-depth NTD-compliant reporting
Fixed Route & Shuttle Services
Citizens of communities across the country rely on public transportation and shuttle services to get to work, shopping, medical appointments, and other daily activities. From extensive fixed route systems in urban counties to simple routes with flexible microtransit options in smaller communities, MTM Transit offers our clients turnkey operations for any public transit structure. Additionally, our shuttle services for both private and public agencies offer airports, university campuses, hospitals, hotels, and large corporations reliable solutions that reflect positively on your organization.
MTM Transit does more than just operate public transit and shuttle services; we take it upon ourselves to continually evolve the programs we serve with innovative service enhancements. For example, our methods for optimization evaluate your current fixed route system to help identify opportunities for expanding routes, decreasing the amount of time passengers spend in transit, improving overall efficiencies, and reducing costs as a whole.
At all times when operating our clients’ routes and vehicles, we are firmly committed to one key principle: every trip is important. Safety comes first for our passengers, employees, and transportation partners. We continually create a safety-conscious culture by proactively identifying and controlling hazards as a means of preventing injury, accident, and other losses, all while ensuring each passenger is delivered on time in a clean, comfortable vehicle by a friendly, helpful driver.
Our commitment to quality fixed route, microtransit, and shuttle services is backed by intelligent transportation systems that leverage state-of-the-art technology aimed at enhancing efficiency, improving on-time performance, and ensuring safety, including:
Microtransit
MTM Transit has extensive experience partnering with agencies to design and operate microtransit services that deliver greater flexibility, expanded coverage, and improved passenger access. Through strategic collaborations with leading technology providers, we help clients launch effective on-demand solutions tailored to their communities.
We have successfully implemented microtransit programs in locations including Reno, Nevada (FlexRIDE); State College, Pennsylvania (CATAGO!); Tracy, California (TracerPLUS); and Austin, Texas (Pickup). These implementations have delivered measurable benefits, including:
- Higher passenger satisfaction rates
- Increased capacity to serve more passengers
- Ability to cover a larger geographic area efficiently
Our team supports clients through every stage—from data-driven analysis to identify optimal service zones and opportunities to replace underperforming fixed routes, to selecting the right vehicle types and operating parameters using a “right size” approach. Whether launching as a pilot, an add-on to existing service, or a standalone program, we customize each solution to meet specific goals. In addition, we develop targeted marketing strategies to drive ridership success, such as partnerships with major employers and schools, as well as promotional incentives.
MTM Transit’s proven expertise in implementing and operating microtransit services helps agencies enhance mobility options, improve efficiencies, and provide exceptional public transportation experiences.
