Each quarter, we connect with a member of MTM Transit’s leadership team, inviting them to share their perspective on the trends that are shaping our industry. This quarter, we sat down with Nila Zaman, Senior Director of Transit Technology, to explore today’s transit technology landscape, the power of collaboration, and how innovation is streamlining the future of transit.
At MTM Transit, technology is more than a collection of tools. It’s a driving force behind efficient operations, secure systems, and exceptional service. According to Nila, staying current with technology isn’t about chasing the latest trends: it’s about unlocking opportunities and preparing for what’s next.
In the transit industry, ongoing technology adoption is essential. Modern tools help MTM Transit streamline workflows, reduce repetitive tasks, and allow our teams to focus on what matters most—safe, reliable service for passengers. Regular updates also play a critical role in protecting company data and ensuring cybersecurity across all locations. Technology further enables seamless collaboration, whether teams are working on-site or remotely.
By staying ahead of advancements, MTM Transit ensures our operations remain scalable, adaptable, and ready to navigate the evolving transportation landscape. This forward-thinking approach enhances the customer experience through faster, smarter service, while also supporting business growth by attracting new transit partners and retaining existing ones.
“Technology isn’t slowing down, and neither are we,” Nila emphasizes. “Each innovation represents an opportunity to work smarter, stay connected, and build a stronger future for transit operations.”
Technology Supports Every Aspect of MTM Transit’s Operations
Our Technology team plays a vital role in keeping operations running smoothly. The team supports every aspect of transit through technology—from dispatch and scheduling systems to safety, maintenance, reporting, and troubleshooting. If a system connects, powers on, or helps a bus roll, this team is responsible for it. Their work includes launching new software, managing networks, maintaining devices, training staff, and ensuring each location is equipped with the tools it needs to succeed. The department’s mission is simple but critical: ensure MTM Transit’s people have the technology they need to do their jobs effectively.
Small Team, Big Impact
The MTM Transit Technology team is a lean, but highly impactful group, consisting of six location-dedicated staff members and four corporate team members who support all locations company-wide. Location-dedicated staff serve as boots on the ground, handling day-to-day technical needs, troubleshooting issues, and ensuring individual sites operate without disruption. Meanwhile, the corporate team manages enterprise-wide systems, rolls out new technology initiatives, and provides support across the organization.
Despite its size, the team carries the responsibility of keeping MTM Transit’s entire transit technology ecosystem running—anywhere, anytime. Their flexibility, responsiveness, and willingness to jump in wherever needed help ensure that every trip and safety feature is fully supported.
A Team Worth Celebrating
Nila credits the team’s success to their dedication, adaptability, and grit. From early-morning problem solving to large-scale system rollouts across multiple locations, the team consistently shows up for MTM Transit and for one another. She also values their positive attitudes, sense of humor, and pride in their work—qualities that make a noticeable company-wide impact. Though small in number, the MTM Transit Technology team plays a critical role in our success, proving every day that “small but mighty” is more than just a saying—it’s how they operate.
